Asus announces a recall program for its Z690 Maximus Hero motherboards | PC Gamer - riverahostand
Asus announces a recall program for its Z690 Maximus Hero motherboards
Just prior to Christmas, reports of failures and buring components on Asus ROG Maximus Z690 Hero motherboards started to come out. Unremarkably an isolated incident or two wouldn't be cause for alarum, but in the years since, more reports make emerged. After an investigating, Asus has begun preparations for a echo and replacement program, so if you're exploitation one of these popular boards, you might want to release it off and seek a replacement.
Users took to social media and the Asus ROG meeting place to report their experiences. One user, maximumrog57, went into detail with pictures, a couple of which we possess included in this post.
The user reported that his/her board would not completely post, with a BIOS billet code of 53, which signifies a RAM issue. An review revealed burned-over components conterminous to the memory slots, which would so excuse the failure of the memory subsystem. Other users have reported similar experiences with sounding pops, blazing lepton smells and system shutdowns.
Healthy acknowledged youtuber Buildzoid from Actually Hard-core Overclocking did or s digging and reported that a specific capacitor on the Z690 Hero was incorrectly installed. Asus has since confirmed that this is the cause and will offer replacements.
This is the full command from Asus:
To our valued ASUS Customers,
ASUS is committed to producing the highest lineament products and we take every incident report from our quantitative customers very severely. We have recently received incident reports regarding the ROG Maximus Z690 Hero motherboard. In our ongoing investigation, we take up preliminarily identified a potential reversed memory capacitor issue in the production process from one of the production lines that may cause debug computer error code 53, no carry, or motherboard components wrong. The take potentially affects units manufactured in 2021 with the part turn 90MB18E0-MVAAY0 and sequent number starting with MA, MB, or MC.
You can identify your part figure by referring to the cartesian product packaging: Please reference the attached image
As of December 28, 2021, there receive been a few incidents reported in Northeastern America. Going nervy, we are continuing our careful inspection with our suppliers and customers to identify all possible affected ROG Maximus Z690 Hero motherboards in the market and will be working with relevant government agencies on a surrogate program.
Thank you so much to everyone for your patience and reenforcement while we are working done the replacement program.
If you have whatever questions operating room concerns please feel free to contact ASUS customer service. Adjoin options ASUS Stick out Website - ASUS Online Chat - ASUS MyASUS App - You can use via Windows or Android or iOS
Best regards,
The ASUS Squad
We're pleased to see Asus act quickly on this issue. If you've got a board from one of the affected batches, it's good to have intercourse you're cloaked before you have a problem. Buildzoid also deserves reference for his investigation (and having IT confirmed). We reviewed G.Attainment's Trident Z5 DDR5-6000 memory and have also utilized Team Delta DDR5-6400 and didn't come across any issue when examination along Asus' Maximus Z690 Apex. Naturally, the Apex features a much different memory VRM design, then that's not surprising. We hope that this was an isolated manufacturing glitch. Hopefully users will experience their replacements and information technology will all be in the rear view mirror soon.
Chris' play experiences go back to the mid-nineties when he conned his parents into buying an 'educational PC' that was conveniently overpowered to play Doom and Marry Paladin. He developed a love of extreme overclocking that destroyed his nest egg despite the cheaper hardware along offer via his job at a PC store. To afford more LN2 he began moonlighting as a reviewer for VR-Zone before jumping the fence to wreak for MSI Australia. Since then, he's gone dorsum to journalism, enthusiastically reviewing the latest and greatest components for PC &adenosine monophosphate; Tech Authority, PC Powerplay and currently Australian PC magazine and PC Gamer. Chris still puts far excessively many hours into Borderlands 3, always striving to become a more efficient killer.
Source: https://www.pcgamer.com/asus-announces-a-recall-program-for-its-z690-maximus-hero-motherboards/
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